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Frequently Asked Questions

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.

FAQ's General


How do I view my account history? 

For help viewing your account history, please email ****@******.com.au.

How do I pay outstanding tax invoices? 

For help paying outstanding invoices, please email ****@******.com.au.


I've forgotten my Fast Market username/ password. 

Go to the Log in tab and select ‘Forgot Password’.

New Customers – Creating an Account

What are the benefits of creating a wholesale account with Fast Market? 

When you create a 批发会员帐户 with Fast Market, you’re guaranteed competitive prices, helpful service and a product catalogue unrivalled in its size. Enjoy best-selling, innovative products and a massive range of designs suited to your business and target market. The best part When you create a wholesale account with Fast Market, you’ll have peace of mind knowing you’re protected by our Platinum Service Guarantee. That means if there’s something you can’t sell, you can return it for credit.

How can I sign up? 

Ready to sign up as a wholesale customer? Register here.

Shopping

How do I place an order? 

Sign into your account.

Add the quantity and select ‘buy’ for the items that you want to buy.

Once you’ve placed all of the items that you want to buy in your basket, head to the checkout.

You’ll then be able to finalise your order by entering your payment and delivery details.

What can I buy online? 

Check out all of the items available for you to buy online when you become a member and sign in to Fast Market.

I'm having trouble placing an order. 

If you’re having trouble placing an order online, please email ****@****.com.au 


How do I search for products online? 

Products can be found using keywords in the ‘Search bar’ section, which is at the top of your screen. You can also search products by category.


Can I still buy a 'sold out' item? 

If an item is sold out it is unavailable for purchase. please email ****@****.com.au for further enquiries.

How do I make changes to items in my basket? 

You can remove items or change quantities during the checkout process. You can also click on the basket icon on the top right of your screen at any time.

How do I get a copy of a tax invoice for my online order? 

A tax invoice will be included with your order confirmation. You can view all your tax invoices by signing into your account.

I'm having trouble placing an online order. What can I do? 

If you’re having trouble placing an order online, please email *****@********.com.au.

Am I able to add or delete items from my order once I have completed the order? 

Unfortunately, you are unable to add items or amend your order however you can create a new order.

Delivery

Where is my order? 

All products are distributed from Queensland. Estimated delivery time for your product(s) into metropolitan areas and capital cities is approximately 2-3 business days. Country areas and regional centres may require a further 3-4 business days. Where available, a tracking number will be provided to allow you to track the delivery status of your order.

Please allow 10 business days (excluding weekends and publicly-recognized holidays) from your order confirmation and payment processing until delivery of your product. We make every effort to honour the estimated delivery time in regards to your receipt of your product(s). However, estimated delivery times may be subject to circumstances outside of our control. If your delivery window has passed and you have not received your product(s), please email *****@********.com.au.


I think something is missing from my delivery. 

If you’re missing an item in your order ，Please take pictures， please email *****@********.com.au .


Faulty & Damaged Products

   Please take pictures，please email *****@********.com.au .

You can return faulty items that you have purchased to your place of purchase for an exchange or replacement, but you must present proof of purchase, ideally your tax invoice.